Shipping policy
This page explains how Waterpik processes and delivers orders. Please review the details below before placing an order.
Where We Ship
We ship to addresses within the contiguous United States, which includes the 48 contiguous states and the District of Columbia.
We do not currently ship to:
- Alaska
- Hawaii
- U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands
- APO/FPO addresses
- International destinations
If an order is placed with an address outside the contiguous United States, we will cancel the order and issue a full refund to the original payment method.
Order Processing Time
All orders are processed from our facility in Massillon, Ohio.
- Orders placed before 2:00 PM Eastern Time (ET) on a business day are processed within 1â2 business days.
- Orders placed after 2:00 PM ET on a business day are processed beginning the next business day. Processing time remains 1â2 business days from that point.
- Orders placed on weekends or federal holidays are processed beginning the next business day. Processing time remains 1â2 business days from that point.
Business days are Monday through Friday, excluding federal holidays.
Shipping Carriers
We ship packages using major U.S. carriers, including USPS, UPS, and FedEx. The carrier assigned to an order is determined by the delivery address and package size.
Shipping Time
After an order has been processed and handed to the carrier, delivery typically takes 3â5 business days within the contiguous United States.
Total Delivery Time
Total delivery time is calculated as processing time plus carrier transit time.
| Step | Timeframe |
|---|---|
| Order processing | 1â2 business days |
| Carrier transit | 3â5 business days |
| Total delivery time | 4â7 business days |
Delivery time does not include the day the order is shipped.
Shipping Rates
We offer free standard shipping on all orders shipped within the contiguous United States. No shipping fees are added at checkout.
Order Tracking
After your order ships, we will send a confirmation email with a tracking number. You can use the tracking number on the carrierâs website to follow your package.
Address Accuracy
Please verify your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. A reshipping fee may be charged in that situation.
Delayed or Lost Packages
If your package has not arrived within 5 business days after the estimated delivery date shown in your tracking information, contact us at info@babybrezzasale.com. We will work with the carrier to locate the package and arrange a replacement or refund if the package is confirmed lost.
Damaged Packages
If your package arrives visibly damaged, contact us within 48 hours of delivery. Please include photos of the packaging and the item so we can assist with a carrier claim.