Return policy

This page explains how returns and refunds are handled at Waterpik. Please read it before starting a return.

Return Window

You may return eligible items within 30 calendar days from the date of delivery. Returns received after this period will not be accepted.

Return Scenarios

Returns are handled differently depending on the reason for return.

1. Customer Remorse

If you change your mind after receiving the item, the item must meet all of the following conditions:

• Unused
• In its original packaging
• In the same condition as when you received it
• All tags, manuals, and accessories included

Items that have been opened, used, or are missing original packaging, tags, or accessories are not eligible for a remorse return.

2. Defective or Incorrect Item

If the item is defective, damaged on arrival, or is not what you ordered, you may return it for a full refund or replacement. In this case, the item does not need to be unused or in original packaging, but we may ask for photos or a short description of the issue to process the return efficiently.

Return Method

All returns are completed by mail. We do not offer in-person drop-off or pickup.

How to Obtain a Return Label

To start a return, contact us at info@waterpik.com or call +1 330-844-6658 during business hours. Please provide your order number and the reason for the return. We will email a prepaid return shipping label to the email address associated with your order.

Return Address

Send all returns to:

Babybrezzasale
20 Fan Court Northwest
Massillon, OH 44646
United States

Refund Processing Time

After we receive your returned item, we will inspect it and process the refund within 1–2 business days. After the refund is processed, it takes an additional 7–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Refunds are issued to the original payment method. We do not offer store credit unless the original payment method is no longer available.

Return Shipping Costs

• Customer remorse returns: We provide a prepaid return label. You are not responsible for return shipping costs.
• Defective or incorrect items: We provide a prepaid return label and cover return shipping in full.

There are no restocking fees and no reset fees for any eligible return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Baby bottles and nipples that have been removed from their sealed packaging
• Pacifiers and teethers
• Any item that has been in contact with food or liquid

These items can still be returned if they arrive defective or were shipped in error.